Privacy & Cookies Policy

1 Information We Collect Through Our Services and How We Use It

We provide AI-powered audio transcription services that allow users to convert audio and video files into text transcripts, generate timestamped subtitles, identify speakers, and export transcripts in multiple formats. Our Services help users extract spoken content from audio recordings with features including automated speech recognition, speaker diarization, multilingual transcription, and various export format options.

In providing these Services, we may collect and process information from users' browsers, devices, and uploaded content. The information that we collect through our Services (referred to in this Privacy and Cookies Policy as the "Service Information") includes the following:

Audio File Processing Information

When users upload audio or video files for transcription, we temporarily process the content to extract speech, identify speakers, detect languages, and generate accurate transcripts with timestamps. This may include audio metadata, file size, duration, format, bitrate, sample rate, and channel information. We also collect information about user preferences for transcription output, including language selections, speaker labeling, timestamp granularity, and export format settings.

Usage and Performance Data

We collect information about how users interact with our Services, including transcription processing times, feature usage patterns, error logs, and performance metrics. This helps us improve our speech recognition accuracy and user experience. We may also collect device information such as browser type, operating system, IP address, and request timestamp information.

We may combine any of the above Service Information with each other, and we may also combine it with information about users' interaction with their transcript outputs and transcription history to improve our Services and provide personalized recommendations.

2 Information We Collect On Our Site and How We Use It

We collect the following information from users, whether passively or actively, when users visit our Site ("Site Information"):

Volunteered Information

You may share personal information with us when you create an account, subscribe to our newsletter, purchase credits or premium plans, upload audio files for transcription, or contact our support team. The information you share typically includes contact information (name, email address), billing information for premium subscriptions and credit purchases, and any content you provide in support requests. You do not have to share this information with us, but without it you may not be able to access certain features or services.

Uploaded Content

When you upload audio or video files to our Service, we temporarily store and process this content to generate transcriptions, speaker labels, and timestamped subtitles. We may retain this content for a limited time to allow you to re-download your transcript files, make adjustments, or access your transcription history. You are responsible for ensuring you have the right to upload and transcribe any audio or video content you submit to our Service.

Cookies and Unique IDs

Like most web services, we use automated mechanisms (cookies, pixels, and local storage) with unique identifiers to track user sessions, preferences, and interactions with our Site. We may use third-party analytics services such as Google Analytics to understand user behavior and improve our Services. We may also use advertising cookies to show you relevant ads about our audio transcription and AI-powered speech recognition services on other websites.

How We Use Site Information

• Provide and maintain our AI-powered audio transcription and subtitle generation Services
• Process your audio file transcriptions and deliver transcript output files
• Respond to your questions, support requests, and feedback
• Improve our speech recognition accuracy and user experience
• Send you service updates, feature announcements, and marketing communications
• Prevent fraud and ensure the security of our Services

We will only process personal information you provide to us or we collect in accordance with applicable data protection laws including GDPR, CCPA, and other relevant privacy regulations.

3 How We Share the Service Information and Site Information

We may share Service Information with trusted third-party service providers who help us operate our audio transcription platform, including cloud storage providers, speech recognition and AI model inference services, payment processors, and analytics platforms that help us improve our Services.

We share Site Information with companies that help us operate our platform and market our services, such as payment processors for credit purchases and subscriptions, email service providers for communications, customer support platforms, hosting services, and analytics providers.

We may share information in the following circumstances:

• As part of a business sale, merger, consolidation, or other business transaction
• With subsidiaries and corporate affiliates
• With third parties that help us provide the Site or Services
• If required by law or in response to legal processes or lawful requests
• Where we believe sharing may prevent harm, fraud, or protect our rights and interests

4 "Cookies," "Pixel Tags," and "SDKs," and How We Use Them

What are Cookies and Pixel Tags?

Cookies are small data files stored on your device that help us remember your preferences, maintain your login session, and improve your experience with our audio transcription service. Pixel tags (web beacons) are invisible elements on web pages that help us understand how you interact with our Site and Services. We use these technologies to provide a seamless experience when transcribing your audio files and to analyze usage patterns to improve our Services.

We may use the following types of cookies:

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our transcription service. For more information about managing cookies, visit www.aboutcookies.org.

Local Storage

We may use local storage technologies to temporarily cache transcription results for faster loading and to save user interface preferences. This information is stored locally on your device and helps improve the performance of our Services.

5 Your Choices and Your Opt-Out Options

We respect your privacy choices and provide several options for controlling how your information is used:

Account Settings

You can manage your account preferences, including email notifications, data retention settings, and privacy controls through your account dashboard. You can also delete your uploaded files and generated transcripts at any time.

Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any email we send or by updating your preferences in your account settings. You will continue to receive important service-related communications.

Data Deletion

You can request deletion of your personal data and uploaded content by contacting our support team. We will process your request in accordance with applicable data protection laws.

Browser Controls

You can control cookies and tracking through your browser settings, use private browsing modes, or install browser extensions that block tracking technologies.

6 Third Parties on Our Site

Our Site may include third-party services to enhance your transcription experience. For example, we may use third-party analytics services to understand user behavior and improve our Services. These third parties may collect information directly from your browser or device.

Important: Third-party advertising networks may use cookies and pixels to collect information about your activities on our Site and other websites to provide you targeted advertising about audio transcription services. If you wish to opt out of targeted advertising, you can do so through the methods described in the "Your Choices" section above. Note that opting out does not stop all advertising, but makes ads less relevant to your interests.

Our Site may also contain links to third-party websites. We do not control these external sites, and their privacy policies differ from ours. You access linked websites at your own risk, and we recommend reviewing their privacy policies before sharing any personal information.

7 Information Security

We implement comprehensive security measures to protect your audio files, generated transcripts, and personal information from unauthorized access, alteration, disclosure, or destruction.

Our Security Measures Include:

• Encryption of data in transit (TLS/HTTPS) and at rest
• Secure file upload and processing systems with access controls
• Regular security audits and vulnerability assessments
• Authentication and authorization systems for account access
• Automatic deletion of uploaded audio files after processing is complete
• Monitoring and logging of system activities for anomaly detection

While we implement industry-standard security practices to protect your information and content, no system is completely secure. We cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We encourage you to take steps to protect your account, such as using strong passwords and not sharing your login credentials.

8 International Transfers

Our audio transcription services operate globally, and we may transfer personal information and uploaded content to third-party processors, cloud storage providers, or members of our corporate group located in different countries. Data processing may occur in the United States, Asia-Pacific region, European Union, or other territories where our service providers operate.

Please be aware: Countries outside your country of residence may have different data protection laws. However, we ensure that all transfers are conducted in accordance with applicable data protection regulations, including implementing appropriate safeguards such as standard contractual clauses where required.

9 Your Rights

Depending on your location, you may have certain rights regarding your personal information and uploaded content. These rights may include:

Right to Access

You can request access to the personal information we hold about you, including information about your transcription history and account activity. We will provide this information in a readable format within a reasonable timeframe.

Right to Correction

You can request that we update or correct any inaccurate or incomplete personal information we hold about you. You can also update most information directly through your account settings.

Right to Deletion

You can request deletion of your personal information and uploaded content, subject to certain legal limitations. We will delete your information unless we have a legitimate reason to retain it. Audio files are automatically deleted after processing; transcripts can be manually deleted at any time.

Right to Portability

You can request a copy of your personal information in a structured, machine-readable format, and you can request that we transfer this information to another service provider where technically feasible.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframes required by applicable law.

10 Changes to Privacy and Cookies Policy

We may update this Privacy and Cookies Policy from time to time to reflect changes in our audio transcription services, legal requirements, or business practices. When we make significant changes, we will notify you by email (if you have provided an email address) or by posting a notice on our Site.

We recommend reviewing this policy periodically to stay informed about how we protect your information and handle your audio files and generated transcripts. Your continued use of our Services after any changes indicates your acceptance of the updated policy.